Client Engagement & Program Operations Manager

LOCATION: Washington, DC

TELECOMMUTE OPTIONS: Remote

Overview:

District Tech Group Incorporated is seeking a highly organized and detail-oriented Client Engagement & Program Operations Manager to oversee client relationships, track deliverables, and manage invoicing and financials. This role bridges the gap between technical and non-technical teams, ensuring seamless communication and successful project execution. The ideal candidate will have a strong background in program management, financial oversight, and client engagement.

Responsibilities:

Serve as the primary point of contact for clients, ensuring strong and positive relationships.
Manage client accounts, including scheduling and leading status update meetings.
Track project deliverables, ensuring milestones are met in a timely and efficient manner.
Maintain organized records of all client engagements, communications, and project updates.
Oversee financial aspects of program management, including tracking hours, managing invoicing, and handling billing processes.
Facilitate clear communication between technical and non-technical teams to ensure alignment on requirements and expectations.
Define program and project requirements, working closely with internal teams to ensure successful execution.
Monitor and report on key performance metrics related to program operations and client satisfaction.

Qualifications:

Proven experience in program management, client engagement, or a similar role.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Experience with invoicing, financial tracking, and budget management.
Ability to manage multiple projects simultaneously while maintaining a high level of organization.
Familiarity with project management tools and software.
Background in technology, cybersecurity, or IT services is a plus.

Preferred Qualifications:

Experience in program analysis, project coordination, or operations management.
Understanding of security and compliance frameworks is beneficial.
Ability to adapt to a fast-paced, evolving technology environment.

This role offers the opportunity to play a key role in driving successful client engagements and ensuring the efficient operation of our technology programs. If you thrive in a dynamic, client-focused environment and have a passion for program execution, we encourage you to apply.