Client Engagement & Program Operations Manager

About This Role

As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.

Responsibilities

• •Serve as the primary point of contact for assigned client accounts
• •Conduct regular business reviews and strategic planning sessions with clients
• •Coordinate service delivery across technical teams and ensure SLA compliance
• •Identify opportunities for service expansion and upselling
• •Manage client onboarding and ensure smooth transitions
• •Track and report on key performance metrics and client satisfaction
• •Resolve escalated client issues and manage expectations effectively
• •Develop and maintain strong relationships with client stakeholders at all levels
• •Oversee program operations and resource allocation

Qualifications

• ✓4+ years of experience in client success, account management, or program management
• ✓Background in cybersecurity, IT services, or managed services industry
• ✓Proven track record of managing enterprise client relationships
• ✓Strong project management and organizational skills
• ✓Excellent communication and presentation abilities
• ✓Experience with CRM and project management tools
• ✓Ability to understand technical concepts and translate them for business stakeholders
• ✓Bachelor's degree in Business, IT, or related field

Preferred Qualifications

• +PMP or similar project management certification
• +Experience in MSP/MSSP environment
• +Background in sales or business development
• +Familiarity with cybersecurity services and solutions
• +Experience managing remote teams

What We Offer

• ★Fully remote work environment
• ★Competitive salary and commission structure
• ★Health, dental, and vision insurance
• ★Professional development opportunities
• ★Career growth in a rapidly expanding company
• ★Flexible scheduling options